2019/2020 Certification Program

ENVIRONMENTAL SERVICES LEADERSHIP PROGRAM

Online Training for Healthcare & Long Term Care Housekeeping Managers and Supervisors.

About The Course

Acquire all the practical, technical management and leadership skills necessary to manage the overall operation of a Housekeeping/Environmental Services Department within a hospital or long term care facility.

The Ontario Healthcare Housekeepers’ Association Inc (OHHA)  in partnership with the Ontario Hospital Association (OHA), developed the Environmental Services Leadership Program.  

Time Commitment

Students can successfully progress through the program and complete it within the allotted time frame of eight months. With the program being self-paced, there is no mandatory timeline for completing the deliverables.

We would estimate that 4-5 hours of study per week would be required. Please allow mentors a two week turnaround to grade your assignments, but you may still proceed to the next module.

Mentor Support

The Ontario Healthcare Housekeepers’ Association Inc. (OHHA) was formed in 1957. Our members are dedicated to the advancement of healthcare housekeeping as an integral member of the healthcare team caring for patients, residents and visitors in healthcare facilities.

All enrolled students are provided a dedicated mentor to offer one-on-one coaching and support while completing the Environmental Leadership Program.

Course Outline

Expand fields below to explore course content.

  • 1:2 Recruiting
  • 1:3 The Pre-Employment Interview
  • 1:4 Hiring
  • 1:5 Job Descriptions
  • 1:6 Criteria-Based Performance Appraisal
  • 1:7 The Performance Appraisal Interview
  • 1:8 Problem-Solving
  • 1:9 The Problem Employee
  • 1:10 Helping the Problem Employee
  • 1:11 Absenteeism
  • 1:12 What is Labour Relations?
  • 1:13 Labour Relations Terms
  • 1:14 Labour Legislation
  • 1:15 Management Rights
  • 1:16 Constructive Discipline of Employees
  • 1:17 Disciplinary Meetings
  • 1:18 The Warning Letter – A Framework
  • 1:19 Controlling Absenteeism
  • 1:20 Administration of the Collective Agreement
  • 1:21 Grievance Procedure
  • 2:2 Co-operation
  • 2:3 Housekeeping Staff
  • 2:4 Patients
  • 2:5 Behviours
  • 2:6 Hearing Impaired Patients
  • 2:7 Communicating with Patients who are Hearing Impaired
  • 2:8 Communicating with Speech Impaired Patients
  • 2.9 Patients with Dementia, Alzheimer’s or Potentially Aggressive Behaviour
  • 2:10 Patients’ Rights and Confidentiality
  • 2:11 Guidelines for Protecting Patient Confidentiality
  • 2:12 The Patients’ Bill of Rights
  • 2:13 Rights Related to the Housekeeping Department
  • 3:2 Guidelines
  • 3:3 Contracted Linen Services
  • 3:4 Determining Tasks
  • 3:5 Establishing Hours of Operation
  • 3:6 Selection/Sizing Equipment
  • 3:7 Infection Control and the Laundry
  • 3:8 Systems Acquisitions
  • 3:9 Space Requirements
  • 3:10 Utility and Energy Needs
  • 3:11 Staffing and Productivity
  • 3:12 Maintenance of Systems
  • 3:13 Textile Requirements
  • 3:14 General Cost Guidelines
  • 3:15 Recommendations for Linen and Laundry Operations
  • 3:16 Source of Water Impurities
  • 3:17 Changing Characteristics of Water
  • 3:18 The Wash Process
  • 3:19 Detergents
  • 3:20 Alkalinity and Power of Hydrogen (ph)
  • 3:21 Chemical Safety
  • 3:22 Contracting Out Services
  • 3:23 Glossary of Common Terms
  • 4:2 Equipment Evaluation and Procurement
  • 4:3 The Written Proposal/Business Plan to Your Supervisor
  • 4:4 Time Estimates for Cleaning Operations
  • 4:5 Equipment, Supplies, and Services
  • 4:6 Purchasing Guides
  • 4:7 General Recommendations
  • 4:8 Contract Services
  • 4:9 Environmental Services/Housekeeping Storage
  • 5:2 Infection Control Recommendations
  • 5:3 Waste/Linen Collection
  • 5:4 Specialty Areas in Healthcare Facilities
  • 5:5 General Cleaning Procedures – Cleaning Efficiently
  • 5:6 Special Considerations
  • 5:7 Procedure for Cleaning of Additional Precaution Rooms
  • 5:8 Appendices and Sample Procedures

 

  • 6:2 Comprehensive Inventory of the Institution
  • 6:3 Comprehensive Inventory of the Institution
  • 6:4 Housekeeping Cleaning Responsibilities by Work Task
  • 6:5 Work Task Frequencies
  • 6:6 Work Study
  • 6:7 Task Assignment Sheets
  • 6:8 Standard Time for a Work Task and/or Work Element
  • 6:9 Fatigue Allowance
  • 6:10 Work Study Report
  • 6:11 Work Study Data Achievements
  • 6:12 Work Frequencies
  • 6:13 Staffing
  • 6:14 Full-Time Equivalent (F.T.E) Calculations
  • 6:15 Scheduling Staff to Job Assignments
  • 6:16 Scheduling
  • 6:17 Samples of Cyclical Scheduling
  • 6:18 Computerization
  • 7:2 The Chain of Infection
  • 7:3 Routine Practices
  • 7:4 Hand Hygiene
  • 7:5 Use of Personal Protective Equipment (PPE)
  • 7:6 Sharps Disposal
  • 7:7 Patient Care Equipment
  • 7:8 Waste Handling
  • 7:9 Additional Precautions
  • 7:10 Contact Precautions
  • 7:11 Droplet Precautions
  • 7:12 Airborne Precautions
  • 7:13 Important Considerations when cleaning an isolation room
  • 7:14 Cleaning and Disinfection
  • 7:15 Spaulding System
  • 7:16 Cleaning Agents
  • 7:17 Factors Affecting Cleaning
  • 7:18 Equipment
  • 7:19 Procedures, Policies and Schedules
  • 7:20 Horizontal & High Touch Surfaces
  • 7:21 Strategies for Cleaning Spills of Blood and Body Fluids
  • 7:22 Healthy Workplace Practices
  • 8:2 Healthcare Waste Management
  • 8:3 Waste Streams/Type of Waste
  • 8:4 Biological Infectious Waste (Biomedical)
  • 8:5 Collection and Storage of Chemicals
  • 8:6 Labelling of Hazardous Waste Containers
  • 8:7 Storage of Waste
  • 8:8 Internal Transport of Waste
  • 8:9 External Transport of Waste
  • 8:10 Process for Incorrect Disposal
  • 9:2 Understanding Cause
  • 9:3 Principles of Prevention
  • 9:4 Legislation and Standards
  • 9:5 Incident reporting and Investigation
  • 9:6 Workplace Inspections
  • 9:7 Hazardous Substances Control Program
  • 9:8 Occupational Ergonomics
  • 9:9 Occupational Health
  • 9:10 Training
  • 9:11 Policy and Procedure
  • 9:12 Emergency Planning
  • 10:2 Definition of Policy, Procedure and Safe Operating Procedure and Guideline
  • 10:3 Policies
  • 10:4 Procedures
  • 10:5 Summary
  • 11:2 Risk Management Plan and Processes
  • 11:3 Risk Identification
  • 11:4 Risk Assessment, Evaluation, Analysis
  • 11:5 Risk Treatment and Control
  • 11:6 Evaluation/Monitoring
  • 11:7 Indicators
  • 12:2 General Guiding Principles
  • 12:3 Fire Prevention and Protection
  • 12:4 Fire Extinguishers
  • 12:5 Preventative Maintenance
  • 12:6 Sharps Disposal
  • 12:7 Reporting Deficiencies – It’s Everyone’s Responsibility
  • 12:8 Heating, Ventilation and Air-Conditioning Systems (HVAC)
  • 12:9 Water systems
  • 12:10 Construction, Renovation, Maintenance and Design (CRMD)
  • 12:11 The Multi-Skilled Worker
  • 13:2 Budgets and the Budget Process
  • 13:3 Budget Process at the Department Level
  • 13:4 Supplies and Other Expenses
  • 13:5 Planning and Control
  • 13:6 Control Process
  • 13:7 Capital Budget
  • 13:8 Budget Approval
  • 13:9 Analyzing and Reporting Variances
  • 13:10 Summary

Course F.A.Q's

Expand fields below to get answers to common questions.

Yes, some facilities recognized the importance of the course and are making OHHA courses mandatory.

Quizzes are only knowledge checks and do not have any weighting on your final mark. If you want to redo quizzes, for Knowledge check, you can. Assignments however represent 50% of your final grade and are tallied after writing the course exam at the end. There are five assignments per Module, each worth 20 points.

When you start an assignment questions, you’ll be presented with a text box. You must answer the assignment through this text box for the system to acknowledge your response. If you are un able to use the text box provided, please write “Sent to Mentor” in the text box, submit and email the assignment to your assigned mentor for grading. This way they can still record your mark in the system and you’re able to advance through the course for the time being.

Yes, the course is designed in a manner that is easy to understand. The intention is that everyone will be successful. Help is always available.

Yes, you can advance through the course even if your assignments haven’t been graded. There are 3 stops built into the course that allow for mentors to confirm your understanding but are only placed after module 4, 8 and 12.

Once you have logged in, click in the “My Account” link on the site menu to view your profile page. Here you’ll see courses you are enrolled in and be able to expand the section to show your results and certificate. When your Mentor has marked your assignments, you will receive an e-mail from the system with a link, providing your marks and any comments they provided. You must be logged in to open the link.

EXAMPLES BELOW.

Closed course menu on the “My Account” page.

Open course menu on the “My Account” page.

Completion Criteria

The criteria for completion of the Environmental Services Leadership Program is based on 65 assignments, 13 quizzes and a final exam. A certificate of completion is issued to participants who successfully complete all required components of the program and score 85% or higher overall.

Registration
Fee: $1500.00. + HST $195.00 = $1695.00

Payment Method
Payment can be made by Credit Card, Cheque or PayPal.

OHHA Membership Included
With your enrollment in the EVS Leadership Program, the OHHA is pleased to provide you with a Complimentary One Year Membership.

Your Membership will keep you up to date on the latest News from the OHHA and our Partners; ISSA, OLTCA, PIDAC, MOHLTC, our Affiliate Partners, our Member Assistance Program as well as discounted rates for Courses, Educational Sessions and the OHHA Annual Conference!

Registration Confirmation
Upon successful registration, you will receive a confirmation email with your login information and assigned mentor.

Have a question you would like to ask?

We are available to answer any questions you may have and encourage you to contact us through email or phone at your convenience.

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