Online Course

About The Course

The Ontario Healthcare Housekeepers’ Association Inc (OHHA)  in partnership with the Ontario Hospital Association (OHA), developed the Environmental Services Leadership Program. Formerly offered for enrollment by the OHA, the OHHA now has the rights to this Program. The Program is a combination of Level I and Level II Environmental Services Courses, previously known as the Housekeeping Supervisors Course and the Executive Housekeepers Course.

The primary goal of this course is to prepare individuals in their challenging roles as a Housekeeping/Environmental Services Supervisor/Manager.

Upon completion of this course, participants will acquire all the practical, technical and management skills necessary to manage the overall operation of a Housekeeping/Environmental Services Department within a hospital or long term care facility.

Time Commitment

Students can successfully progress through the program and complete it within the allotted time frame of eight months. With the program being self-paced, there is no mandatory timeline for completing the deliverables. We would estimate that 4-5 hours of study per week would be required.


(13 Modules)

Module #1:

Human Resources and Labour Relations

A discussion of the supervisor’s responsibility to manage staff wisely leads into practical advice on how to recruit, hire and
retain well-trained, motivated employees. Job descriptions, performance appraisals and labour relations are discussed in detail. Typical problems that might be faced by a supervisor are dealt with and practical suggestions are given for solving these problems.

Module #2:

Communication, Cooperation & Interacting with Staff and Patients

This module will help identify areas in which cooperation with other departments can help the facility meet its goals. Participants will learn how to communicate effectively with staff and patients and maintain patient confidentiality.

Module #3:

Laundry Services

The objective of a laundry/ linen department is to supply clean, sanitary, infection free linen for patients/residents. This module will demonstrate how this can be accomplished.

Module #4:


This module outlines the necessary steps to be followed when the purchase of any equipment is deemed necessary. It will enable the participant to acquire the appropriate skills in selecting the equipment most suitable for the
individual needs of a healthcare facility.

Module #5:

Specialized Areas

The objectives of this module are to outline cleaning procedures, protective clothing requirements, and equipment that must be used in specialty areas; identify the difference between cleaning of patient rooms and specialty areas; demonstrate the need for a proper training program and continuous quality improvement.

Module #6:

Housekeeping Methodology

methodology, or the methodizing of housekeeping duties, is the gathering and recording of information a housekeeping/enviromental services department requires to allocate personnel and resources in ways that will most effectively deliver quality care at a minimum cost.

Module #7:

Infection Prevention and Control

The importance of infection control in the healthcare facility is discussed, with particular emphasis on the responsibility of the Housekeeping/Environmental Services department.

Module #8:

Waste Management

Hospitals produce a wide variety of waste and it is essential that an effective and efficient, but simple, program be established. The module will identify waste management policies and procedures to ensure compliance with municipal, provincial and federal laws and regulations. This module will also outline ways to ensure waste enters the correct landfills or recycling stations.

Module #9:

Occupational Health and Safety

By the end of this module, participants will know the basic principles of accident causation and prevention; be aware of key sections of health and safety legislation; be able to describe the key components of an occupational health and safety program and pick up some safe and prudent practices that should become part of their department’s activities.

Module #10:

Policies and Procedure

The need for policies and
procedures is explained, as well as the differences between them. Participants will learn how to write policies and procedures and present them to staff.

Module #11:

Risk Management

Risk Management is everyone’s business and is a shared responsibility. Gain a better understanding of risk management functions and its relevance to healthcare.

Module #12:

Maintenance and Physical Plant

This module will provide some insight for the manager/supervisor regarding the scope and function of the basic maintenance tasks that can and are being performed by the multi skilled worker.

Module #13:

Operating Budget

This lesson is designed to guide non-financial managers at all levels in establishing their departmental budget, and in managing their ongoing operations.

Completion Criteria

The criteria for completion of the Environmental Services Leadership Program is based on modules and final quizzes. A certificate of completion is issued to participants who successfully complete all required components of the program and score 85% or higher overall.

Fee: $1300.00. + HST $169.00 = $1469.00

Payment Method
Payment can be made by Credit Card, Cheque or PayPal.

Registration Confirmation
Upon successful registration, you will receive a registration
confirmation email as well as your login information for https://learn.ohha.org

Have a question you would like to ask?

We are available to answer any questions you may have and encourage you to contact us through email or phone at your convenience.

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